Getting Started

What is TenderAsili?

How do I register as a supplier?

Which email should I use to log in?

How do I reset my password?

Account & Company Profile

How do I change my company details?

How do I change my email address?

Why does my profile completion percentage not add up to 100%?

How do I save the information I have filled in?

Payments

How do I make a payment?

How do I download a payment receipt?

Why can't I access bid documents before payment?

Are bidder fees refundable?

Prequalification & Outcomes

How do I know my prequalification status?

How long before buyers communicate outcomes?

Why do I sometimes need to prequalify again even if I qualified before?

I received a success letter but no engagement — why?

What are common reasons for regret letters?

Are prequalifications genuine or just a formality?

Documents & Uploads

What file formats are accepted?

I get an error when uploading documents — what should I check?

Why do I sometimes upload the same documents again?

Security & Support

How secure is TenderAsili?

How do I get help?